Terms and Conditions
Alliance Healthy Rewards is a customer loyalty program (Program) managed and conducted by Alliance Pharmacy (ABN 56 602 268 664) on behalf of Pharmacy Alliance (ABN 92 103 792 310) (also referred to as ‘we’ or ‘our’) for the benefits of its customers (‘you’ or ‘customer’ or ‘Participating Members’ or ‘Members’).
Opting into the Alliance Healthy Rewards Program is automatic on
- Providing Alliance Pharmacy with your personal information for the Alliance Pharmacy database in one of our Alliance Pharmacy stores or one of Pharmacy Alliance Members stores.
- Ticking any of the program ‘Opt in’ boxes in any competition or promotion at any participating store, via social media or via our website or catalogue.
- By subscribing to the e-mail communication via the Alliance Pharmacy website or promotion communicated in store.
1. Participation and Membership
Participating in the Alliance Healthy Rewards Program is only open to individuals with an Australian residential address. If you are under 18 years of age, you must have a parent or guardian read and consent to the Terms and Conditions. These Terms and Conditions will be accepted by you and will be binding on you at the time of opting in.
Alliance Pharmacy reserves the right to withdraw or decline the membership at any time. Alliance Pharmacy reserves the right to limit, alter or amend the conditions of operation of the Alliance Pharmacy Healthy Rewards scheme, or terminate the scheme at any time, without prior notice to Participating Members
To enroll in the Alliance Pharmacy Healthy Rewards program, you can opt to collect an Alliance Pharmacy Healthy Rewards Card at a Participating Pharmacy (a Pharmacy that issues the Alliance Pharmacy Healthy Rewards Card to earn and redeem reward dollars unless stated otherwise). You must either provide all personal details in an Alliance Healthy Rewards Customer Application Form or otherwise volunteer your personal details to a team member and activate your membership by either going online by visiting rewards.alliancepharmacy.com.au and following instructions to activate your card or via an SMS code immediately in-store.
2. Earning Alliance Pharmacy Healthy Rewards Points
A Participating member will earn Alliance Pharmacy Healthy Rewards Points for every Australian $1 spent at participating pharmacies on eligible purchases. Purchases that are not eligible to earn Alliance Pharmacy Health Rewards Points, include prescription items, baby formula, items advertised as being excluded, gaming or gaming related products or gift cards or other legally restricted items. For a full list of exclusions please request this from your store who holds your Alliance Pharmacy Healthy Rewards Memberships
You must have a valid Alliance Pharmacy Healthy Rewards membership that is active at the time of purchase to both accrue, transact and redeem. Show your Alliance Pharmacy Healthy Rewards card or provide your details at the time of purchase to ensure your points are registered.
Alliance Pharmacy Healthy Rewards Points cannot be claimed retrospectively, unless authorised by the participating pharmacy. Alliance Pharmacy Healthy Rewards Points will be recorded on the Alliance Pharmacy Healthy Rewards member profile held by Alliance Pharmacy. Alliance Pharmacy Healthy Reward Points cannot be earned on transactions involving the redemption of already existing Alliance Pharmacy Healthy Reward Points
Alliance Pharmacy reserves the right to withdraw, limit, alter or amend customer profiles on the Alliance Pharmacy Healthy Rewards Points balances at any time. Alliance Pharmacy Healthy Reward profiles that have not been transacted on in 24 plus months will have their Alliance Pharmacy Healthy Rewards balance expired and cleared to a zero balance of points/dollars. The Customers Profile will remain active for a period of 5 years from date of issue and then be permanently deleted.
Any Alliance Pharmacy Healthy Rewards Points issued to the rewards member in error, may be subsequently deducted from the members profile. This decision is at the discretion of Alliance Pharmacy and no discussion will be entered into.
3. Alliance Healthy Rewards Membership Number and Cards
On joining the Alliance Pharmacy Healthy Rewards Program, you can opt to be given an Alliance Pharmacy Healthy Rewards Card, which includes a barcode or use your personal details to update your membership Alliance Pharmacy will use these cards and corresponding numbers for identification purposes. Alliance Pharmacy Healthy Reward cards are not debit, credit or charge cards, are not transferrable and must only be used by the original recipient and are not to be used to benefit any third party. Only one card will be issued to each customer, no supplementary or replacement cards will be issued to the customers unless the customer has lost or damaged the previous card. All other cards issued to an existing member will be automatically cancelled without transferring any accumulated rewards unless approved by Alliance Pharmacy.
If an Alliance Pharmacy Healthy Rewards card is lost or stolen, the cardholder must notify Alliance Pharmacy immediately in writing at email@example.com. The cardholder may apply for a new Alliance Pharmacy Healthy Rewards card from the participating pharmacy. Alliance Pharmacy Healthy Rewards Points credited to the lost or stolen card will be transferred to the replacement card where possible, but it is the Member cardholder’s responsibility to contact the participating pharmacy to enable these processes to take place. Alliance Pharmacy and the participating pharmacy take no responsibility or liability for Alliance Pharmacy Healthy Rewards Points that the Member cardholder may lose in the event of another individual using their lost or stolen card. The participating Pharmacy may charge the Member
cardholder a reasonable fee for any replacement Alliance Pharmacy Healthy Rewards card issued to the Member cardholder to cover administration and handling.
The Alliance Pharmacy Healthy Reward points redeemable from participating Alliance Pharmacy Healthy Rewards store and can be used in total or part as a reduction in the price of the qualifying purchases. A message will be printed on the Member receipt as proof of the redemption, and the Alliance Pharmacy scheme will update the Member’s reward balance accordingly.
Any rewards, gifts, benefits, dollars, points or offers communicated as part of the Alliance Pharmacy Healthy Rewards Program may include specific offer terms and conditions, including expiry dates and redemption conditions and are at the sole discretion of Alliance Pharmacy. You should read these terms and conditions carefully. Only Alliance Pharmacy Healthy Reward Members who receive our communications are eligible to use and redeem any rewards, gifts, gifts, dollars, benefits or offer. All offers, gifts, benefits, dollars, or points or rewards are not transferable and cannot be exchanged or redeemed for cash or equivalent. Customers must present an Alliance Pharmacy Rewards Card in-store or other acceptable identification such as email address and phone number and any other form of redemption that may be required from time to time in order to redeem any such rewards, gifts, benefits or offers.
All Alliance Pharmacy Healthy Rewards, rewards, gifts, benefits or offers communicated are subject to availability. Alliance Pharmacy is not liable for any rewards, gifts, points, dollars, benefits or offers not being available for any reason.
If you have supplied your birth date and a valid e-mail address to Alliance Pharmacy Healthy Rewards Program you will be issued with a birthday offer once a year one week prior to the birthday. The offer of Double Points will be available on your next transaction with Alliance Pharmacy within the 4 weeks this offer is valid from issue. The issue of these offers remains at the discretion of each individual participating store. If no email address is available, the customer will receive the offer the first time they shop proceeding their birthday.
If your birth date is entered incorrectly on sign up then you must notify Alliance Pharmacy in writing to firstname.lastname@example.org to report this error. One change to a birth date will be accepted annually.
5. Change of details
You should advise Alliance Pharmacy or go online to visit email@example.com to provide any change of details such as name, address, contact number, e-mail address by contacting us on 03 9860 3300. Alliance Pharmacy is not responsible for any failure by you to notify us of your change of details, which may result in you not obtaining Alliance Pharmacy Healthy Rewards communications and rewards, benefits or loss of membership. You must provide acceptable identification information to change your membership details.
When you visit rewards.alliancepharmacy.com.au and login to the page to change or update any details not including your birth date at any time. It is the sole responsibility of the Alliance Pharmacy Healthy Rewards member to ensure their details are correct at any time.
6. Suspension or Termination
Alliance Pharmacy can immediately suspend or terminate your participation in Alliance Pharmacy Healthy Rewards without any notice if you have;
- Breached these Terms and Conditions
- Have engaged or may engage in fraudulent conduct or conduct that is suspected to be fraudulent in relation to Alliance Pharmacy Healthy Rewards or your Personal Profile.
- You have engaged in inappropriate conduct that undermines the Alliance Pharmacy reputation or legitimate interests of Alliance Pharmacy (such as shoplifting).
- Have supplied or are attempting to supply false or misleading information to Alliance Pharmacy
- Are selling, assigning, transferring, acquiring or offering to sell, assign, transfer any Alliance Pharmacy Healthy Rewards, rewards, gifts, offers or benefits other than in accordance with these or specific terms and conditions
- Act in a hostile, abusive or aggressive manner towards any Alliance Pharmacy staff or customers at an Alliance Pharmacy member store.
- Become bankrupt
Where your right to participate in the Alliance Pharmacy Healthy Rewards Program is suspended or terminated, any benefits, rewards, dollars or points and rights you may have at the time under the Alliance Pharmacy Healthy Rewards Program shall be suspended or terminated.
The Customer’s participation in the Alliance Pharmacy Healthy Rewards program may be terminated by either Alliance Pharmacy or the Customer by providing the other party with 30 days’ notice.
7. Warranties and Liability
All conditions, warranties, guarantees, rights, remedies, liabilities or other terms that may be implied or imposed by custom, under general law or by statute, whether expressed or implied, as to the condition, suitability, quality, fitness or safety of any goods or services supplied under, or pursuant to, Alliance Pharmacy Healthy Rewards Program, are expressly excluded to the extent permitted by law.
Nothing contained in these Terms and Conditions excludes, restricts or modifies the application of any condition, warranty, or other obligation, the exercise of any right or remedy, or the imposition of any liability under the Competition and Consumer Act 2010 (Cwth) or any other National, State or Territory legislation (the ‘Acts’) where to do so is unlawful. To the full extent permitted by law, where the benefit of any such condition, warranty, or other obligation is conferred upon the Customer pursuant to any of the Acts, Alliance Pharmacy sole liability for breach of any such condition, warranty or other obligation is limited to:
- In the case of goods, supplying the goods or services again or payment of the cost of having the good or services supplied again;
- In the case relating to any claim relating to points, to crediting that number of points, to the Customer’s Membership;
- In the case of any claim relating to a reward, to crediting the number of points redeemable for that reward to your Alliance Pharmacy Healthy Rewards Program
To the extent permitted by law, Alliance Pharmacy will not be liable to the Customer (or any other persons claiming under or through a Customer) or any third party for;
- Any personal injury or death to the customer or third person
- Indirect, consequential, incidental, special or exemplary damages, expenses, losses or liabilities
- The loss, theft, destruction of an Alliance Pharmacy Healthy Rewards Program card or any other reward, gift, point, dollar or benefit.
- Any delay in replacing a reward, gift, points, dollar or benefit arising out of relating to, or connected to the provision of use of Alliance Pharmacy Healthy Rewards Program or any reward, dollar, point, goods or service supplied by Alliance Pharmacy Healthy Reward.
Alliance Pharmacy shall not be liable to the Customer or third party for any delay or non-performance of its obligations under these Terms and Conditions arising from any cause beyond its control including, without limitation, an act of God, government act, war, fire, flood, storm, explosion or civil commotion, malicious damage, compliance with any law or government order, rule, regulation or direction, accident, breakdown of plant or machinery, or default by or act of omission of a third party provider, hosting or data center providers or other suppliers or sub-contractors.
8. General Information
Employees of Alliance Pharmacy or its affiliates or associations are not eligible to participate in an Alliance Pharmacy Healthy Rewards Program Membership or to use redeem any offers, points, dollars, rewards, gifts or benefits. Any individual with an Alliance Pharmacy Healthy Rewards card who becomes an employee will have their Alliance Pharmacy Healthy Rewards card and all balances cancelled on acceptance of employment.
Alliance Pharmacy expressly reserves the right to change the Alliance Pharmacy Healthy Rewards Program elements, including but not limited to the points base value, the dollar value, expiry dates, or the way in which the Alliance Pharmacy Healthy Rewards Program rewards, benefits, points, dollars, gifts, benefits or offers are earned or redeemed or cease to running at Alliance Pharmacy Healthy Rewards Program at any time (without any liability to the customer or any third party). Alliance Pharmacy Healthy Rewards will use reasonable endeavours to give advanced notice to all Customers of any material changes, in writing or otherwise by posting on our website or other available channels, if you do not agree to these changes, you may terminate your participation Alliance Pharmacy Healthy Rewards Program by providing Alliance Pharmacy with at least 30 days written notice after the date you receive written notice of the changes or the changes were posted on our website or other social media channels.
A notice or communication shall be deemed to be given by Alliance Pharmacy Healthy Rewards Program if it is sent to your e-mail, postal address listed under your membership or otherwise posting it on our website or other social media channels.
Please visit https://alliancepharmacy.com.au/ for the latest version of terms and conditions.
Pharmacy Alliance (ABN 92 103 792 310) is the promoter and owner of the Alliance Pharmacy (ABN 56 602 268 664) Healthy Rewards scheme. Notices can be posted to Pharmacy Alliance, Level 4, 111 Coventry Street, Southbank, VIC, 3205.